There is an increasing expectation from government organizations for greater connectivity of the masses, simplified state resource management and transparency.

Citizens demand greater government responsiveness, transparency and better access to information, making it imperative for administrations across the globe to provide services promptly and in a cost-effective manner

With the advent of mobility and automation, public services in India stand at the doorstep of a radical transformation. Electronic governance can be defined as rendering government services and information to citizens using electronic means. Mobility takes this a step further by giving citizens and service personnel a choice of when and where they put these services into action. It enables delivery of these services, catering to a large base of people across disparate segments and geographical locations. This greatly helps the governments to enhance their existing reach and efficiencies, bring down costs, provide more consistency in services and increase transparency in its functioning. Furthermore, large volumes of “government to citizen” transactions are handled with higher efficiency.

As a decision maker for operations in government organizations, you would not want obstacles in delivery of citizen services due to lack of centralization and absence of agile mechanisms to trace decisions and actions. However, due to the expanse of operational area and sheer workload, one faces such complications. To add to the challenge one faces delays and errors due to manual processing of data. Information overload makes it difficult to maintain compliance with laws, regulations and policies. To top it all, for those services that have been put to action, follow up and tracking of service delivery quality is also the responsibility of the service conveyor.

As per the need of today’s interconnecting world and society, there is a requirement for a paradigm shift in the way government delivers information and services to the citizens which is possible through mobility and automation in governance (an extension of E-governance to mobile platforms). Mobile technology today is the cheapest way of communication and the growth of mobile technology is also increasing rapidly day by day due to which even a common man can get access to the Govt. services.

Business challenges faced by government officials due to extensive operations:

  • Extending service where internet access is limited.
  • Reaching the masses through the use of simplest technology.
  • Providing point to point delivery of government services in a personalized manner.
  • Improving government-citizen interface at all levels.
  • Improving operational efficiency.
  • Providing cost-effective services.

Broad advantages of employing IT systems leveraging mobility and automation

  • Reduction in human dependency and lesser human intervention leads to error free administration
  • Mobility reduces gap between Organization and Citizen.
  • Service Delivery mechanism becomes more effective
  • Increased trust in local government

If you would like to replace your existing processes with more agile, efficient and accurate automated operations leveraging mobile technology, we recommend you use our systems to achieve the same.