Passenger Tracing & Reconciliation

While an ever-more-connected airport-airline environment means that there is an increasing amount of information available, this wealth of data is often not used up to its optimum potential. Passenger based statistical data is usually underutilized due to lack of  IT systems.

Usually, passengers are scurrying all over the airport, without the authorities having any knowledge of their whereabouts. In case of events such as baggage offloading, looking for a passenger is analogous to being in a messy room where you do not know the location of the item you want immediately. What follows is a frantic search for the passenger in question with endless, ineffective, beyond comprehension inaudible calls on the PA system for Mr. XYZ to report to gate no. 2. Going next is the plane losing its take-off slot, leading to delays which, according to industry estimates, cost £67 for each minute the plane is on the Tarmac or stuck on the stand. Once a slot is lost, the aircraft has to go to the back of a queue, and a 20-minute delay is not uncommon.

Passenger visibility is the need of the hour at Immigration desks too. A passenger who has been rejected at the immigration or security desk, will most likely initiate a series of communication with their travel agent, relatives etc. The airline is oblivious to all this and finds itself in the messy room situation, this time looking for the passenger who got held up at the immigration and could not make it to the plane.

Lack of regular updates and passenger information also affects services. There are no means to generate MIS reports or to know passenger preferences at those areas where the airport generates ancillary revenues.

Thus, the issue is that of passenger visualness. Lack of visibility in terms of passenger movements creates bottlenecks and further influences business decisions. It leads to sub-optimal airport performance. Typically, data available from barcoded boarding pass scan events at check-in, immigration, security, boarding etc. is underexploited. This data can be used for tracking passengers through the airport, obtaining a real time count of passengers crossing all check points, narrowing search region for a missing passenger etc.

Passenger tracing solution grasps intelligence regarding passengers dispersed across various checkpoints thus providing a quick fix to all the above stated problems. As authorities get to organize, streamline and channelize passenger flow across the airport, automated governing of passenger flow renders absolute control to them, among other benefits.

Boarding passes already include a bar code in which the passenger’s flight details are encoded, including the gate and terminal. The pass is scanned by a handheld mobile computers at various checkpoints such as check-in, immigration, security and boarding. This collective information is procured from the database and can be used to by the airline to know when a passenger has entered a particular area ex: departure lounge.In this manner, the solution promotes situation analysis , provides ease for tracking a particular passenger and promotes data driven decision making while upgrading security standards.