Terminal Management

Airports come up against competitive standards in the global air transport industry. They face accelerated demands on existing infrastructure in response to passenger growth. As a result airport authorities need to find cost-effective ways to economically manage airport resources on the day-of-operation and plan effectively into the future. They need to utilize reliable and proven IT solutions that help them manage growth without compromise and at the same time meet and exceed the demands of their customers. Centrally linked technologies play a major role in facilitating operational and administrative ease. This is attained through implementation of systems for services across the Airport which optimize the use of technology to address operational requirements.

Managing facilities can be a burdensome task in a jumbo territory such as an airport. The vast expanse of an airport calls for thorough tracking and controlling of multiple situations. Various hard and soft services have to be taken care of such as fire safety, parking, security etc. Proper administration and management of terminal operations results in happy passengers as it reflects positively on the airport staff whereas inefficient management of infrastructure and resources leads to unseen cases of disrupted and incomplete actions. Also, the airport resources, both material and manual are often not used up to their optimum potential. Sometimes, the assigned managers may be oblivious to the progress of services carried out by labour. Service validation is a major challenge in case of Terminal services, owing to expansive area.

The conventional facilities management process is to manually invigilate with a wad of paper and pen and fill validation forms or take notes. Often there are maintenance actions to be carried out where proof and details of actions are to be noted down. When workers use clipboard and paper the potential issues that arise act as a catalysing force in pulling the productivity and efficiency down. Due to too much reliance on paperwork and manual data entry, chances of error are multiplied, putting data accuracy at stake.

An airport is, in a sense, a small city with a complex combination of underlying processes. Fundamental to the operational success of an airport is the use of an effective Information Technology (IT) system. Our Terminal Management solution automates the “monitor and control” process of various operations by employing an interlinked network of hardware and customized software for this task. The strong point of this solution is its ability to deliver centralized control to the operations manager. It helps scheduling necessary measures so that the facilities are performed in accordance with specifications. This scheduling capability also ensures that appropriate resources are tending to maintenance work. The strong mobile technologies allow field staff to be fully enabled and informed on site; ensuring services are delivered in a real time manner. With its data mining ability, the system picks up performance trends, allowing convenience in planning both maintenance and replacement operations. Electronic collection of new types of information can provide double and triple check of data validity. Paperwork reduction also boosts workforce utilization.

These TMS systems act as managers for checking, validating and reporting multiple operation statuses. They curb strain of responsibility on management .The solution provides utility for reliably managing a wide range of airport resources, rendering flexibility to meet the demands of the day. Moreover, with this flexibility, supervisors enjoy freedom to plan their managerial operations exactly the way they want to. They may check job status, receive escalation and approve completion of work anytime, anywhere. Our solution is based on simple procedures that improve worker’s on-the-job satisfaction while rendering high levels of productivity and accuracy. The administration derives better workforce management and reduced risk.